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Frequently asked questions
Answers to the questions we hear most. Another question? Write to us.
Write to us at info@tutolys.ca
Frequently asked questions
Which grades are covered?
Grade 1 is available now, in all six subjects. Grades 2 to 6 arrive through the year. The whole elementary curriculum is already visible on "The curriculum" page.
My child can't read yet.
A speaker button reads every question aloud when your child taps it.
How do I pair the tablet?
In the portal, open your child's profile, Devices tab, and generate a code. Enter the six characters in the TutoLys app on the tablet. The code is valid for 24 hours and works once.
Several kids on one tablet?
Yes. Add each profile from the app ("Add a profile") with its own code. "Who's playing?" shows up at launch.
Is Internet needed?
To pair and download lessons, yes. After that, downloaded lessons play offline.
My child made a mistake: do they lose points?
No. They try again until they get it, with no hearts or lives. Mistakes feed the report, they are never punished.
Is the trial really free?
Yes: 7 days, no credit card, for up to three kids.
How do I cancel?
From the Subscription page of the portal, anytime. There is no commitment.
How do I erase my child's data?
In their profile, Privacy tab: download their data or erase it for good.
Does my child have a password?
Never. Only the adult has an account. The child's tablet is paired with a code.